9a99 Privacy Policy
We take your privacy seriously. Learn exactly what data we collect, why we collect it, and how we keep it secure for every player in Bangladesh.
Welcome to 9a99. This Privacy Policy explains how 9a99 ("we", "us", "our") collects, processes, uses, and protects the personal information of users ("you", "your") who access or use the 9a99 platform, including our website, mobile interface, games, and related services. By using 9a99, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.
This policy applies to all visitors and registered members of 9a99, regardless of whether you are based in Dhaka, Chittagong, Sylhet, or any other city across Bangladesh. If you do not agree with any part of this policy, please discontinue your use of the platform immediately.
SSL Encryption
All data transmissions are protected with industry-standard SSL encryption.
No Third-Party Sale
We never sell your personal data to third parties for advertising or marketing.
No Spam Policy
We only send you communications that are directly relevant to your account and gameplay.
Transparent Practices
This policy clearly lists every type of data we collect and every purpose it serves.
Cookie Control
We explain all cookie types used and how you can manage or disable them.
Direct Contact
Reach our privacy team directly via email for any data access or deletion requests.
Information We Collect
In order to provide a secure, personalised, and compliant online gaming experience, 9a99 collects different categories of information depending on how you interact with our platform. The types of data we collect include the following:
- Registration data: full name, date of birth, email address, and mobile number provided when creating an account.
- Identity verification documents: copies of your National ID Card (NID), passport, or other government-issued documents submitted during the KYC verification process.
- Financial data: bKash or Nagad wallet numbers, Rocket or Upay account references, and transaction history including deposit and withdrawal records. We do not store full card numbers.
- Technical data: IP address, device type, browser type, operating system, session duration, and pages visited on the 9a99 platform.
- Gameplay data: game history, bet amounts, win/loss records, bonus usage, and wagering activity — collected to maintain responsible gaming safeguards and audit compliance.
We collect only the data that is strictly necessary for the provision of our services and for compliance purposes. We do not collect sensitive information beyond what is required for age verification, fraud prevention, and platform security.
How We Use Your Information
The personal information collected by 9a99 is used exclusively to deliver, maintain, and improve the services offered on the platform. Specifically, your data is used for the following purposes:
- Account management: creating, verifying, and maintaining your 9a99 player account, including processing login requests and resetting credentials.
- Transaction processing: handling all deposits made via bKash, Nagad, Rocket, Upay, or other supported payment methods, and processing withdrawal requests accurately and securely.
- Fraud prevention and security: monitoring account activity to detect and prevent fraudulent behaviour, unauthorised access, money laundering, and other illegal activities.
- Responsible gaming compliance: reviewing gameplay patterns to identify at-risk behaviour and applying responsible gaming tools such as deposit limits and cooling-off periods where necessary.
- Customer communications: sending account-related notifications, security alerts, and promotional messages (only where you have opted in) via email or SMS.
Sharing of Information
9a99 does not sell, rent, or trade your personal information to third parties. However, in order to operate the platform effectively, we may share limited data with the following categories of trusted service providers under strict confidentiality agreements:
- Payment processors: bKash, Nagad, Rocket, Upay, and other licensed payment gateway partners in Bangladesh — solely for the purpose of completing financial transactions requested by you.
- Game technology providers: licensed game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi — who may receive anonymised session data to power the games you access on 9a99.
- Legal and regulatory bodies: where required by applicable law, court order, or regulatory directive, we may disclose your data to competent authorities. We will notify you of such disclosures unless prohibited by law.
All third parties with whom we share data are bound by data processing agreements and are prohibited from using your information for any purpose beyond what is strictly necessary to fulfil their contracted service role.
Payment Data & Security
All financial transactions on 9a99 are conducted through encrypted, secure channels. When you make a deposit or request a withdrawal via bKash, Nagad, Rocket, or Upay, your mobile wallet reference numbers are processed and stored only for transaction reconciliation purposes and are never shared with unauthorised parties.
9a99 employs SSL encryption across all pages of the platform, alongside server-side security measures including regular vulnerability assessments, access control protocols, and data breach monitoring. Our systems undergo periodic security reviews to ensure your financial and personal data remains protected at all times.
Cookies & Tracking Technologies
9a99 uses cookies and similar tracking technologies to improve your experience, maintain your logged-in session, and understand how players navigate the platform. The cookies we deploy fall into three categories:
- Essential cookies: required for the platform to function correctly, including session management, login persistence, and game-state tracking. These cannot be disabled without impairing basic functionality.
- Analytics cookies: used to collect aggregated, anonymised data about how visitors use the platform — including page views, session lengths, and navigation paths — to help us identify areas for improvement.
- Preference cookies: store your settings such as language preference and display options so they are retained across sessions.
You can manage or disable non-essential cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality of the 9a99 platform, particularly session-based features.
Data Retention
9a99 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable legal obligations. Account data is retained for the duration of your active account and for a minimum period following account closure as required by financial record-keeping and anti-money-laundering regulations.
When your data is no longer required, we securely delete or anonymise it in accordance with industry best practices. You may request early deletion of your data where there is no overriding legal reason for us to continue holding it — see the Your Rights section below for details.
Your Rights
As a player on the 9a99 platform, you hold the following rights in relation to your personal data. These rights apply regardless of your location within Bangladesh and can be exercised by contacting us at the email address provided at the bottom of this page:
- Right of access: you may request a copy of the personal data we hold about you at any time.
- Right to rectification: if any of the data we hold about you is inaccurate or incomplete, you may request that we correct it.
- Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to legal retention obligations.
- Right to restrict processing: you may request that we limit the way we use your data while a dispute or review request is being handled.
- Right to object: you may object to us processing your data for direct marketing purposes at any time, with immediate effect.
To exercise any of the above rights, please write to us at [email protected] with the subject line "Data Rights Request" and your registered account email address. We aim to respond to all data rights requests within 30 days of receipt.
Third-Party Links
The 9a99 platform does not contain links to external third-party websites. All navigation within the platform remains internal. Should you encounter any link that directs you away from the 9a99 domain, please report it to our support team immediately at [email protected], as this may indicate an unauthorised modification or phishing attempt targeting our players.
Children's Privacy
9a99 is strictly an adults-only platform. We do not permit registration or use of the platform by any person under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. Age verification is a mandatory step during the account registration process, and any account found to be operated by a person below the minimum age will be suspended and all associated funds frozen pending investigation.
If you believe a minor has registered an account on 9a99, please notify us immediately by emailing [email protected]. We take such reports very seriously and will act swiftly to investigate and close any underage account identified.
Changes to This Policy
9a99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by email or through an in-platform notification.
Your continued use of the 9a99 platform following any update to this Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your data.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way 9a99 handles your personal data, our dedicated privacy team is ready to assist you. We aim to respond to all enquiries within 2 business days.
Email us at: [email protected]
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